Overview

The purpose of this Cookie Policy is to identify the cookies that Cognito Forms may use to provide services.

Cognito Forms uses cookies and other tracking technologies when you visit our Website to customize and improve your experience.

We may make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the "Modified" date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Website.

Use of Cookies

A "cookie" is a small amount of text information that we store on your computer in your browser. Your browser sends these cookies to us each time you submit a request to our Website.

We use cookies to assist in delivering the services and to provide a positive and personalized user experience. Our cookies are used to identify unique visitors to Cognito Forms and to provide you with easy access to the services when you log in. If you have your browser set to reject cookies, you will not be able to log into Cognito Forms. Cognito Forms does not use cookies on your public or embedded forms, and does not track your customers when they fill out your forms.

We use information stored as cookies on the Website to:

• Verify your identity when you log in by maintaining a unique session identifier.
• Determine the effectiveness of advertising we use to help people find our Services.
• Track analytics about how our users navigate through our Website to better understand user behavior and troubleshoot issues, like performance.
• Enable user support, even for visitors who have not logged into our Website.
• Track referral information to support our customer referral program and offer referral discounts.
• Prevent abuse of our Services by detecting fraudulent behavior.
• Facilitate sign-in using third-party authentication services.

Types of Cookies

The following types of cookies may be used when you visit the Website:

Advertising Cookies

We use Google and Microsoft advertising services to help people discover our Services when they are searching for capabilities related to our Website. These advertising platforms use cookies to help us understand the effectiveness of these advertisements.

Microsoft Ads

Microsoft uses cookies to track the effectiveness of paid search results on Bing.com.

Google Ads

Google uses cookies to track the effectiveness of paid search results on Google.com.

Analytics Cookies

We use analytics cookies to understand how users reached our Website and how they interact with and move around once on our Website. These cookies let us know what features on the Website are working the best and what features on the Website can be improved.

Google Analytics

We use Google Analytics to understand user behavior, both in terms of referrals to our Website and user flow through our Website. Google Analytics does not store user-identifiable information and uses cookies to generically identify a user session.

Microsoft Application Insights

We use Application Insights to understand the performance of the Website and identify and address issues with our Services. Application Insights only stores user identifiable information for authenticated users and only retains information for 90 days.

Cognito Forms

We use cookies to understand who referred users to our Website to support our referral program and provide referral discounts. We do not store user identifiable information in these cookies.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Stripe

Stripe uses these cookies to reduce fraudulent payment transactions.

Facebook Sign in

We allow users to log in using Facebook. Facebook uses these cookies to enable this login service.

Sign in with Google

We allow users to log in using Google (google auth). Google uses this cookie to enable this login service.

Site Management & Session Cookies

Site management cookies are used to maintain your identity or session on the Website so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Cognito Forms

We use cookies to identify the user session when users log in to use the Website. This cookie is required for the secure operation of our Services.

Zendesk

We use Zendesk to provide web-based support for our customers. Zendesk uses cookies to facilitate customer service activities, like chat.

Third-Party Cookies

Third-party cookies may be placed on your computer when you visit the Website by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

Google AMP

Many pages on our Website support Google's Accelerated Mobile Pages initiative. Google uses this cookie on AMP pages to optimize the user experience.

Control of Cookies

Most browsers are set to accept cookies by default. However, you can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our Website, but your ability to use some features or areas of the Website may be limited.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance.

Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, local storage, and other tracking technologies on the Website to help customize the Website and improve your experience.

A "web beacon" or "pixel tag" is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

"Local storage" is a component of the Web storage application programming interface. It is a method by which Web pages locally store named key/value pairs inside a client's Web browser. You can view and delete any information stored in your browser's local storage at any time.

Privacy Policy

For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Website, you agree to be bound by this Cookie Policy and our Privacy Policy.

Modified on November 2, 2022